Intentport Concierge talks and types with your visitors. It answers from your catalogue and policies, compares the options, books the visit, and hands your team the lead with the whole conversation behind it.
Illustration: the Concierge on an example interiors website. The business, products and visitor are examples.
Example night for an interiors business. Every question answered in the visitor's language while the showroom was closed.
Most do none of them, and the ones who do are rarely answered in time.
lower odds of ever reaching a lead when the reply takes 30 minutes instead of 5.
Reply at 5 minutes and you will likely reach them. Wait 30 and the chance falls to a hundredth.
Lead Response Management Study, MIT Sloan and InsideSales.com, 2007of companies took more than a day to answer a web lead, or never answered it.Harvard Business Review, 2011 · 2,241 US companies
of consumers will never buy from a website in another language.CSA Research, 2020 · 8,709 consumers in 29 countries
An agent that can only answer is a search box with better manners. These are the six things that turn a visitor into a lead.
Products, prices, opening hours and your own policies and terms, loaded by us and approved by you. General knowledge of your field comes from the model; anything particular to your business comes from your systems.
Product cards, tappable choices, and the product page opened for the visitor. They see what is described and can tap instead of talk.
A search box returns everything that matches. The Concierge asks what the visitor is trying to do, explains the trade-off between the options, and narrows to the one that fits.
It goes for the outcome you want first: a visit at a real slot, then a callback, then a registered interest. Every capture is read back and confirmed before it is sent.
The moment the visitor confirms, the lead is posted where your team already works, with the transcript, the summary and what they looked at. No new inbox to check.
It opens in your site's language and switches the moment the visitor does, with its own voice in each.
Tuesday 9:30 at the Downtown showroom, for Sara. Is that right?✓ Confirmed
ENCan I see one on Tuesday morning?ARهل يمكنني رؤية واحد صباح الثلاثاء؟RUМожно посмотреть во вторник утром?DEKann ich mir am Dienstagvormittag eine ansehen?NLKan ik er dinsdagochtend een bekijken?Every conversation is stored with its transcript, its summary and the lead it produced. Over a month, the log shows catalogue gaps, objections in the visitor's words, and demand by product, location and hour.
Every number is true. None of them says why 61% left.
One of the 12,480 pageviews. What it was really after: a marble look that does not stain.
Part of the 98.1% who never sent the form. They did not want a form, they wanted a visit on Monday.
Counted as a “price” search. What they meant: can I spread the cost?
Some of that 1:42 on the page, spent looking for a lead time that was not written anywhere.
Another “price” search, this one asked in Arabic, about this month’s offer.
Somewhere inside that 61%. The catalogue had nothing to show them, so they left.
Both tables are illustrations for an example interiors business.
The last row is the one to notice. The catalogue has no outdoor kitchens, and now the business knows people ask.
Conversations by weekday and hour over four weeks. Illustration.
We are not handing you a platform to figure out. We do the build and we stay on it afterwards.
A short discovery on what visitors actually ask you, what your staff say back, and where those answers live in your systems.
Name, voice, languages and rules are designed for your business, then wired to your catalogue, calendar and CRM so it reads live data and writes real leads.
Every conversation is transcribed, summarised and costed. We watch what goes wrong and fix it. The work does not stop at launch.
The ones we are asked most. The full set, with the awkward ones, is on its own page.
Read all the questionsA voice and text agent that lives on your website. Visitors talk to it or type, and it answers from your catalogue, your opening hours and your own knowledge base of policies and terms, loaded by us and approved by you. It helps them choose, books the visit, and hands your team the lead with the whole conversation behind it.
A search box returns everything that matches. A chatbot follows a script. The Concierge asks what the visitor is trying to do, explains the trade-off between the options, and narrows to the one that fits, the way a good salesperson does. General knowledge of your field comes from the model; anything particular to your business comes from your systems.
Yes. It goes for the outcome you want first: a visit at a real slot, then a callback, then a registered interest. Every capture is read back and confirmed before it is sent. The moment the visitor confirms, the lead is posted where your team already works, with the transcript, the summary and what they looked at, or it waits for you in the Intentport app.
English, Arabic, Russian, German and Dutch, each with its own voice and its own translated prompt. It opens in your site's language and moves to Arabic, Russian, German or Dutch the moment the visitor does. It is not a translation layer: every change to its wording is measured in each language it speaks before it goes live.
Tell us what your visitors ask most, and we will tell you honestly whether the Concierge is the right answer for them.