Voice and text, built and run for you
A concierge for your website
Intentport Concierge talks and types with your visitors. It answers from your catalogue and your policies, compares the options, books the visit, and hands your team the lead with the whole conversation behind it. In five languages, at any hour.
Yara
Live catalogue
A small kitchen, modern, under 40,000.
These three are modern, compact and under 40,000: Nordic Oak L-shape, Slate Handleless and Linen Matte Galley. Want to see the L-shaped one?
Designs in this answer
- Nordic Oak L-shape
- Slate Handleless
- Linen Matte Galley
Acrylic or laminate? I have two kids and I cook every day.
For daily cooking with children, laminate: it takes knocks better and costs about a third less. Acrylic gives you the high-gloss look, but scratches show. Shall I show laminate kitchens in a light colour?
Yes. Can I see one on Tuesday morning?
Two of the three are laminate in a light colour. The Downtown showroom opens at 9 on Tuesday and 11 is free. Shall I book that?
Tap to answer
- Yes, book 11
- Open the first one
- Talk in Arabic
The problem
Your website gets visitors. It does not get conversations.
A visitor with a real question has three options today: read every page, fill in a form and wait, or phone during office hours. Most do none of them, and the ones who do are rarely answered in time.
47%
of companies took more than a day to answer a web lead, or never answered it
Harvard Business Review, 2011. 2,241 US companies.
100×
lower odds of ever reaching a lead when the reply takes 30 minutes instead of 5
Lead Response Management Study, MIT Sloan and InsideSales.com, 2007.
62%
of people who start a contact form give up before sending it
Zuko form analytics benchmark, 2024.
40%
of consumers will never buy from a website in another language
CSA Research, 2020. 8,709 consumers in 29 countries.
What it does
Built to sell the way a good salesperson does
An agent that can only answer is a search box with better manners. These are the things that turn a visitor into a lead.
Answers from your data, not the internet
Products, prices, opening hours, and your own knowledge base of policies and terms, loaded by us and approved by you. General knowledge of your field comes from the model; anything particular to your business comes from your systems.
Shows while it speaks
Product cards, tappable choices, and it can open the product page for the visitor. The visitor sees what is described and can tap instead of talk.
Helps the visitor choose
A search box returns everything that matches. The Concierge asks what the visitor is trying to do, explains the trade-off between the options, and narrows to the one that fits.
Captures because it asks
It goes for the outcome you want first: a visit at a real slot, then a callback, then a registered interest. Every capture is read back and confirmed before it is sent.
Into your CRM, with the conversation
The moment the visitor confirms, the lead is posted where your team already works, with the transcript, the summary and what they looked at. No new inbox to check.
Five languages, one Concierge
It opens in your site's language and moves to Arabic, Russian, German or Dutch the moment the visitor does, with its own voice in each.
The Intent Log
Analytics tells you what they clicked. The Intent Log tells you what they wanted.
Every conversation is stored with its transcript, its summary and the lead it produced. Over a month, the log shows catalogue gaps, objections in the visitor's words, and demand by product, location and hour.
| Pageviews, /kitchens | 12,480 |
|---|---|
| Bounce rate | 61% |
| Average time on page | 1:42 |
| Top site search | "price" |
| Form conversion | 1.9% |
Every number is true. None of them says why 61% left.
| Do you have a marble-look laminate that does not stain? | Visit booked |
|---|---|
| Is the Downtown showroom open on Monday? | Visit booked |
| Can I pay in instalments, and how many months? | Callback |
| How long does a kitchen take from order to install? | Answered |
| هل يوجد عرض على المطابخ هذا الشهر؟ | Callback |
| Do you do outdoor kitchens? | No answer in catalogue |
Both tables are illustrations for an example interiors business. The last row is the one to notice: the catalogue has no outdoor kitchens, and now the business knows people ask.
How we work
Three steps, then it keeps improving
We are not handing you a platform to figure out. We do the build and we stay on it afterwards.
- 1
We learn your site
A short discovery on what visitors actually ask you, what your staff say back, and where those answers live in your systems.
- 2
We build and connect it
Name, voice, languages and rules are designed for your business, then wired to your catalogue, your calendar and your CRM so it reads live data and writes real leads.
- 3
We run it and keep tuning
Every conversation is transcribed, summarised and costed. We watch what goes wrong and fix it; the work does not stop at launch.
Questions
Common questions
The ones we are asked most. The full set, with the awkward ones, is on its own page.
What is the Intentport Concierge?
A voice and text agent that lives on your website. Visitors talk to it or type, and it answers from your catalogue, your opening hours and your own knowledge base of policies and terms, loaded by us and approved by you. It helps them choose, books the visit, and hands your team the lead with the whole conversation behind it.
How is it different from a chatbot or a site search?
A search box returns everything that matches. A chatbot follows a script. The Concierge asks what the visitor is trying to do, explains the trade-off between the options, and narrows to the one that fits, the way a good salesperson does. General knowledge of your field comes from the model; anything particular to your business comes from your systems.
Does it capture leads, and where do they go?
Yes. It goes for the outcome you want first: a visit at a real slot, then a callback, then a registered interest. Every capture is read back and confirmed before it is sent. The moment the visitor confirms, the lead is posted where your team already works, with the transcript, the summary and what they looked at, or it waits for you in the Intentport app.
Which languages does it speak?
English, Arabic, Russian, German and Dutch, each with its own voice and its own translated prompt. It opens in your site's language and moves to Arabic, Russian, German or Dutch the moment the visitor does. It is not a translation layer: every change to its wording is measured in each language it speaks before it goes live.
What would you want it to answer?
Tell us what your visitors ask most and we will tell you honestly whether the Concierge is the right answer for them.
Start a conversation