Services
What we actually do
We take on the whole thing: working out what the agent should say, building it, connecting it to your systems, and running it afterwards. You do not need an AI team to work with us.
Discovery
We start from your real calls, not a feature list.
- What people ring you about, in their words
- What your staff say back, and where they look it up
- Which of those calls are worth automating, and which are not
Agent design
The conversation is the product. Most of the work is here.
- Prompt design tuned against recorded calls, measured rather than guessed
- Voice and language chosen for your callers
- Explicit rules for handover, refusal, and ending a call cleanly
Systems integration
The agent reads and writes your live data.
- Connections to the APIs you already run
- Catalogue, availability, order status, coverage: checked at the moment of asking
- Credentials held encrypted, scoped to what the agent needs
Deployment and operation
Somewhere you are comfortable with, monitored after launch.
- Your cloud, your hardware, or ours
- Transcripts, summaries, latency and per-call cost for every conversation
- Ongoing tuning as you see what callers actually ask
Engagement
How an engagement runs
A first build
Scoped to one job the agent must do well, then extended once it is doing it.
Running it
We keep it working: monitoring, tuning, and changes as your business changes.